Service Level Objectives (SLO)
- • API Availability Target: 99.5%
- • Response Time (p95): <500ms
- • Data Freshness: ≤15 minutes for real-time feeds
- • Attestation Anchor: ≤24 hours
Incident Management
- • Severity classification (SEV0–SEV3)
- • Documented response procedures
- • Postmortem and RCA process
Monitoring & Logging
- • Structured audit logging
- • Request correlation (request_id)
- • Daily SLO evidence snapshots
Backup & Recovery
- • RPO Target: ≤1 hour
- • RTO Target: ≤2 hours
- • Regular restore testing with evidence
Data Residency
- • Primary Infrastructure: Germany (Contabo DE)
- • Backup Location: EU
- • No data transfer outside EU/EEA
- • GDPR compliant processing
Third-Party Management
- • Documented subprocessor register:
- Contabo GmbH (Hosting, DE)
- Cloudflare (CDN/DNS, US-EU)
- World Bank API (Data Source)
- UK Carbon Intensity API (Data Source)
- FRED Federal Reserve (Data Source)
- Polygon Network (Blockchain Anchor)
- • Data source inventory
- • Regional classification
Change Management
- • Semantic versioning
- • 90-day deprecation policy
Exit Strategy
- • Full data export available (JSON/CSV)
- • 90-day notice period for service termination
- • API documentation for migration
- • No vendor lock-in: standard REST APIs
What We Don't Do
- • We do not provide legal or compliance advice
- • We do not certify underlying truth of third-party data
- • Customers remain responsible for compliance decisions
- • We provide infrastructure and delivery evidence — not compliance decisions
Evidence Package
DORA Support Pack available for Enterprise customers.
Sanitized documentation, no internal infrastructure details.
Request DORA Support Pack
Disclaimer: FeedOracle provides DORA-supporting controls for ICT third-party risk assessments. Incident management, SLO monitoring, backup recovery, audit-ready evidence for EU financial institutions.under DORA. We do not claim regulatory compliance or certification. Customers remain responsible for their own compliance.